Returns & Exchanges
At Goodwoods British Market, we want you to be delighted with your taste of the UK. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.
Contact Support
Email our customer service team with your order number and clear photos of any damaged or incorrect food items.
Verification
Our team will review your request within 48 hours to ensure it meets our safety and quality return guidelines.
Approval & Instructions
Once approved, we will provide instructions on whether to discard the item or return it to our warehouse.
Refund or Replacement
Choose between a full refund to your original payment method or a complimentary replacement shipment of the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing